Support

If you require any support please contact using the details below.

Email: [email protected]

Phone: +44 (0)1527 584364

Office Opening Times: Monday-Friday, 9am to 5pm (UK GMT)

RETURNS POLICY & PROCEDURE

When returning products to SEADA for any reasons, you must first to contact SEADA to obtain an RMA (Return Merchandise Authorization) number from the Support department via email: [email protected].

The following information is required in order to complete the RMA request:

1. Contact name
2. Company name
3. Address
4. Phone number
5. Product name
6. Product serial number
7. A brief description of the problem that is occurring with the product(s) to be returned.

ONCE YOU HAVE OBTAINED AN RMA NUMBER

After obtaining an RMA number from SEADA, you must send the product – freight prepaid (except i below) – to SEADA Technology Company Ltd. The SEADA RMA number must be prominently displayed on the outside of your package.

Please use a shipping company that can demonstrate proof of delivery. SEADA does not accept responsibility for any lost shipments unless proof of delivery to SEADA is provided.

SEADA RMA POLICY

1. If product is found to be faulty when arrives at customer site, SEADA will replaced with a new product at SEADA cost (Include freight cost for return and ship back).
2. If the defective product is within warranty, the product will be repaired or replaced as necessary by a new or previously repaired product and returned to customer at SEADA cost (repair cost and freight cost for shipping back).
3. If the defective product is out of warranty, the product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. SEADA will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or Credit Card details before repair process starts.
4. If the defective product is within warranty but is found to be damaged by customer mis-use. The product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. SEADA will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or Credit Card details before repair process starts
5. In the event that product returned to SEADA is out of warranty and has been discontinued, SEADA will, at its discretion, either repair or replace with recertified product under the agreement with customers. Customer will be informed the cost for the repair. SEADA will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or Credit Card details before repair process starts.
6. In the event that product returned to SEADA is out of warranty and has been discontinued, if the product can not be repaired nor replaced due to the fact that components are obsolete and SEADA has no recertified product to replace it, the product will either be returned to you, or disposed of at your request, with no charge.